Peace of Mind Shared in a Photo: FedEx Launches Picture Proof of Delivery to Bolster E-Commerce Residential Delivery in Time for Busy Holiday Season Australia

Latest service enhancement for e-commerce deliveries provides reassurance that packages have been delivered

FedEx Picture Proof of Delivery

Sydney, Australia, October 11, 2023 –- FedEx Express (FedEx), a subsidiary of FedEx Corp. (NYSE: FDX) and one of the world’s largest transportation companies, recognizes that for the increasing number of consumers shopping online, the ultimate sense of assurance comes from knowing that their package has been delivered to their address. That is why FedEx is launching Picture Proof of Delivery (PPOD) for express residential deliveries in Australia, just in time for the busy holiday season. The service is a testament of continued efforts by FedEx to provide digital solutions that enhance the customer experience and improve convenience for customers while supporting e-commerce growth in Australia.

With strong growth in Australia’s e-commerce market and revenue projected to reach over USD64 billion by 2027 (1), residential deliveries are expected to increase over the long-term. Since consumers may not always be home to receive their deliveries, residential shipments can be delivered to the recipient’s doorstep without a signature (2). With PPOD, a simple photograph brings peace of mind to e-commerce merchants and consumers.

Customers in Australia will receive a photo showing the exact location of their package once it is delivered to their doorstep. The picture will be visible on their tracking notifications or by tracking their package on the FedEx website and the FedEx Mobile app.PPOD is a free service option and will not require enrolment, an account or login.

“We see an increasing trend of Australian consumers choosing to shop online3. This has raised consumers’ expectations for an accurate and mobile-friendly parcel tracking experience. The launch of PPOD will help differentiate our service offerings and deliver an enhanced end-to-end customer experience,” said Peter Langley, Vice President, FedEx Express Australasia. “By providing visual confirmation once the package arrives, we are helping to give extra peace of mind and boost consumer confidence in making future purchases, which ultimately may also benefits e-tailers.”

FedEx has been strengthening its e-commerce offerings for e-merchants and consumers. The company recently integrated WhatsApp, one of the region’s most popular instant messaging apps, into its e-commerce delivery solution FedEx Delivery Manager International. Using the service, recipients expecting inbound shipments can receive delivery notifications, chat with FedEx directly, and manage redirect options with the click of a button.

Additionally, customers have an added option for reliable services at an affordable price for non-urgent shipments through FedEx International Economy (IE).

About FedEx Express
FedEx Express is one of the world’s largest express transportation companies, providing fast and reliable delivery to more than 220 countries and territories. FedEx Express uses a global air-and-ground network to speed delivery of time-sensitive shipments, by a definite time and date.

1- E-commerce in Australia - statistics & facts | Statista

2- Residential shipments in scope include:

  • All FedEx International Connect Plus (FICP) and International Priority Express (IPE), International Priority (IP), and International Economy (IE) services with declared customs value up to USD600 and declared value for carriage up to USD1 delivered to residential addresses except if the customer has selected one of the following signature options: Indirect Signature Required (ISR), Direct Signature Required (DSR) or Adult Signature Required (ASR).