FedEx Corp. (NYSE: FDX) was ranked number one in customer satisfaction in the Express Delivery industry, as well as first among all companies whose customers are surveyed for this month’s report by the University of Michigan’s American Customer Satisfaction Index (ACSI). The June 2010 ACSI report covers customer satisfaction with the quality of products and services provided by airlines, hotels, restaurants, fast food and express delivery services.
The June 2010 scores place FedEx at the head of the Express Delivery industry, with a score of 85 out of 100. The industry average for 2010 is 83. FedEx has ranked number one in the Express Delivery industry for 13 consecutive years and for 14 of the last 15 years.
The ACSI is the only national, cross-industry measure of the quality of U.S. economic output and scores companies based on customer expectations, quality, value and intention to re-purchase.
About the American Customer Satisfaction Index (ACSI)
The American Customer Satisfaction Index is a national economic indicator of customer evaluations of the quality of products and services available to household consumers in the United States. The national index is updated each quarter and as of May 2010, results for different sectors of the economy are released on a monthly basis to provide more current data. The overall ACSI score factors in scores from more than 200 companies in 44 industries and from government agencies over the previous four quarters. The Index was founded at the University of Michigan’s Ross School of Business and is produced by ACSI LLC. ACSI can be found on the web at www.theacsi.org.