United States (English)

FedEx Office and DeskNet Offer Single Point of Access for Printing and Managing Customer Communications

FedEx Office® and DeskNet announced today a combination of the power and flexibility of FedEx Office’s national printing network with the ease-of-use and compliance controls of DeskNet’s ContentWelder™ Global Document Portal. This business and technology collaboration offers enterprise customers a single point of access for managing their customer-facing print and electronic communications, while helping ensure brand and legal compliance.

“Sales and marketing professionals typically log on to several different systems to communicate with their customers in the course of a day,” said Aimee DiCicco, senior vice president of Sales for FedEx Office. “By providing a single, integrated desktop-to-doorstep solution, our customers can realize significant productivity gains.”

To use the joint solution, corporate users login through their web browser to access their secure, customized landing page. From there they can order static or customizable documents, pre-printed documents, or upload their own documents from their desktop. During checkout, users can select from a broad range of finishing, distribution, and delivery options via FedEx Office’s 1,800+ locations. Through the same web interface, users can track shipping and delivery status. The solution allows management oversight on performance and usage data through customizable reports and dashboards.

“To stay competitive in an increasingly challenging business environment, enterprises are investing heavily in data analysis and reporting systems,” said Michael Fitzsimons, CEO of DeskNet Inc. “The problem for most organizations is their usage and performance data is split across multiple systems and is tracked only part-way to the customer, so no matter how sophisticated the tools are, management only gets a partial view of reality. The FedEx Office and ContentWelder solution generates a single, comprehensive set of data and provides it in easy-to-read reports and dashboards, allowing management to gain the competitive edge they’re looking for.”