FedEx Freight Direct Offers Delivery Options
Simplified pricing and four service levels enhance customer experience
MEMPHIS, Tenn., Nov. 3, 2022 – FedEx Freight, a subsidiary of FedEx Corp. (NYSE: FDX) and a leader in less-than-truckload (LTL) services, has expanded its FedEx Freight Direct e-commerce solution for delivering bulky items to-or-through the door of residences and businesses. FedEx Freight Direct now covers nearly 100% of the U.S. population for basic and basic by appointment and 90% of the contiguous U.S. population for standard and premium, offering flexible delivery windows, order visibility, and proactive notifications for e-commerce recipients.
FedEx Freight Direct leverages the trust and expertise of the FedEx brand, integrating customer-driven design and using an innovative technology platform.
Deliveries are made by FedEx Freight using company-branded equipment and uniformed team members in most markets. FedEx Freight invested in technology that provides customers with greater visibility for each of their shipments, close to real-time estimates for scheduling and delivery status, and flexible two-hour delivery windows. Recipients can opt into SMS text messaging or receive email notifications. The company’s technology also optimizes route design for drivers by using artificial intelligence (AI) to monitor distance between stops, appointment windows, driver availability, and traffic patterns.
“FedEx Freight Direct has revolutionized how we think about pick up through delivery in the LTL industry,” said Bonnie Voldeng, vice president FedEx Freight Direct. “We designed FedEx Freight Direct to take freight delivery that extra step when needed—moving big items such as furniture, televisions and exercise equipment direct to the door. We also created an additional service that takes items through the door to where recipients want them.”
FedEx Freight Direct offers simplified pricing and four delivery service levels:
· Basic: Delivery to the ground-level front or back door, or to the garage; no signature required and photo capture
· Basic by Appointment: Delivery to the ground-level front or back door, or to the garage with an appointment and photo capture
· Standard: Through-the-door delivery to the first ground-level room in a home or business
· Premium: A two-person team delivers through-the-door to any room of choice or placement of choice to an outdoor patio, with the option for packaging removal
“The additional visibility and control we’re giving customers with FedEx Freight Direct is a clear example of the value we’re adding to our customer experience,” Voldeng said.
About FedEx Freight
FedEx Freight, a subsidiary of FedEx Corp. (NYSE: FDX), is a leading provider of priority, premium, and economy less-than-truckload (LTL) freight services, simplifying large and bulky shipping in the U.S., Canada, Mexico, Puerto Rico, and the U.S. Virgin Islands. Headquartered in Memphis, Tenn., FedEx Freight is at the forefront of innovation, offering customers total convenience and efficiency. With expanded service offerings like FedEx Freight Direct, shipments can be safely delivered to and through the door for residences and businesses. Team members across the network are dedicated to delivering the ultimate customer experience through exceptional service, reliability, and on-time performance, as well as giving back to the communities where they live and work. For more information, visit fedex.com/about.
About FedEx Corp.
FedEx Corp. (NYSE: FDX) provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. With annual revenue of $95 billion, the company offers integrated business solutions through operating companies competing collectively, operating collaboratively and innovating digitally under the respected FedEx brand. Consistently ranked among the world’s most admired and trusted employers, FedEx inspires its nearly 550,000 employees to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040. To learn more, please visit fedex.com/about.
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