BEIJING, August 18, 2008 – FedEx Express, a subsidiary of FedEx Corp. (NYSE: FDX) and the world’s largest express transportation company, has enhanced its Web-based shipping tool, FedEx Ship Manager at fedex.com, and its online service portal, fedex.com, creating a more simplified user-interface to make shipping faster and even more convenient for FedEx customers across the Asia-Pacific region.
“In today’s competitive marketplace, the ability of businesses to support information access at the touch of a button is critical in creating a seamless customer experience, and this is what these improvements provide,” said Malcolm Sullivan, vice president of marketing, FedEx Asia Pacific. “FedEx customers can now enjoy an easy-to-use navigation interface that improves the overall productivity and efficiency of their shipment process.”
FedEx Ship Manager® at fedex.com
The redesigned FedEx Ship Manager at fedex.com streamlines all required shipping information input into a single shipment process form, and includes a direct access to Microsoft Outlook address book and predictive typing feature. In addition, it supports FedEx International Economy (IE) service. Hence IE customers can enjoy the convenience of tracking the status of their shipment online. The customer experience is further enhanced with the introduction of a new “Pending Shipment” function, which allows customers to save their yet–to-be-completed shipment information for use at a later time.
The new FedEx Ship Manager is available in Cambodia, Laos, Brunei, Guam, Macau, Vietnam, Singapore, Taiwan, Australia, New Zealand, South Korea, Malaysia, Japan, Indonesia, Philippines, Thailand, mainland China and Hong Kong.
Fedex.com
The FedEx portal features five areas of enhancement: (1) a master header with drop-down menus; (2) a clearly defined Log-in Center section; (3) a New Customer Center section; (4) a dynamic Message Center; and, (5) an improved design for shipment tracking.
These features provide easier navigation and access to tools and solutions directly from the homepage. For instance, new customers are now able to download a Welcome Kit and quickly familiarize themselves with FedEx portfolio of services and solutions at the New Customer Center.
Existing customers are able to access all FedEx online solutions through a central Log-in Center, making the use of a variety of functions more direct and convenient. The Message Center highlights the most recent service updates and promotional campaigns.
The enhanced fedex.com has been launched in 32 markets across the Asia-Pacific region, and provides local-language options in Hong Kong, Japan, mainland China, Taiwan and Korea.
About FedEx Express
FedEx Express is the world’s largest express transportation company, providing fast and reliable delivery to more than 220 countries and territories. FedEx Express uses a global air-and-ground network to speed delivery of time-sensitive shipments, by a definite time and date with a money-back guarantee.
About FedEx Corp.FedEx Corp. (NYSE: FDX) provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. With annual revenues of $38 billion, the company offers integrated business applications through operating companies competing collectively and managed collaboratively, under the respected FedEx brand. Consistently ranked among the world’s most admired and trusted employers, FedEx inspires its more than 290,000 employees and contractors to remain absolutely, positively focused on safety, the highest ethical and professional standards and the needs of their customers and communities.