Johannesburg, 19 June 2025 - Federal Express Corporation, one of the world’s largest express transportation companies, has launched FedEx Surround® monitoring and intervention suite in South Africa. This innovation will bring cutting-edge global shipment visibility, predictive tools, and proactive support to customers across the country.
This global solution will empower local businesses with a powerful new tool to safeguard and optimize the movement of their most sensitive and valuable shipments.
“The launch of FedEx Surround® in South Africa marks a significant milestone in our commitment to delivering smarter, data-driven logistics solutions to our customers,” said Nitin Navneet Tatiwala, vice president of marketing, customer experience, and air network, FedEx. “With near real-time visibility and proactive intervention capabilities, businesses can now manage risk, improve delivery precision, and protect the integrity of their most critical shipments like never before. This goes beyond another technology upgrade; we are delivering peace of mind.”
FedEx Surround® offers customers three distinct advantages:
- Flexibility and Control:
A standardized global dashboard powered by AI and SenseAware ID sensors that provide near real-time visibility and predictive analytics, helping businesses track shipments and anticipate issues before they arise. - Greater Value:
The suite enables prioritized boarding, special handling, cold chain support, and in-network recovery interventions that are key for industries requiring precision logistics. - Peace of Mind:
24x7 dedicated support from the Premier Customer Care Team ensures continuous monitoring and intervention from FedEx operational teams at hubs, ramps, and stations. Customers also benefit from customized reporting and alerts.
The suite is available in three service levels:
- FedEx Surround Select (M4): Foundational access to visibility tools and reporting, open to all customers.
- FedEx Surround Preferred (M3): Enhanced support with proactive monitoring, priority handling, and intervention.
- FedEx Surround Premium (M2): Top-tier service offering high priority across the FedEx network, cold chain intervention, and the fastest recovery response.
With the introduction of this solution in the country, businesses across verticals, particularly in healthcare, high-tech, industrial, aerospace, and automotive, can now access the most advanced shipment management tools FedEx offers.
To explore full product features, pricing, and onboarding support, customers can visit: