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FedEx Releases 2020 Global Citizenship Report

Putting CSR Strategy to Work as World Responds to Pandemic


MEMPHIS, Tenn., May 7, 2020 — FedEx Corp. (NYSE: FDX) announced today the online release of its 2020 Global Citizenship Report (GCR), which details the company’s corporate social responsibility strategies, goals, programs and progress. The 12th annual report includes updates on the progress of the company’s citizenship goals in FY19, which ended May 31, 2019, and focuses on how the company connects the global economy through innovative technologies, pioneering approaches and customer-facing solutions. The release comes as the company continues to use its global network to keep commerce and aid moving during the COVID-19 pandemic.

“This report demonstrates how we put our CSR strategy to work using our global reach and purpose-driven mission,” said Mitch Jackson, chief sustainability officer, FedEx Corp. “It shows how we connect the world responsibly and resourcefully and is an example of how we will continue to do that while providing support on a global scale during these unprecedented times.”

Highlights from this year’s report include:

Economy: Multiplying Growth for our Business & Society

FedEx believes a connected world is a better world that allows the company to add value to customers and communities. With networks that link more than 99% of the world’s gross domestic product, FedEx connects people with goods, services and ideas in ways that strengthen the company’s business, while creating opportunities and positive impacts for society.

As e-commerce continues to grow, FedEx is exploring alternative ways to deliver. For example, RoxoTM the FedEx SameDay BotTM holds promise for safely delivering smaller shipments to customers’ homes and businesses, and is entirely electric — using only batteries that produce zero localized emissions. In 2019, FedEx also marked the first scheduled residential delivery via drone in the U.S. through the company’s collaboration with Wing, again, with zero emissions.

FedEx also expanded the company’s retail networks to give customers more options. By the end of 2020, customers will be able to pick up or drop off FedEx packages at approximately 94,000 sites globally, including various grocery stores and pharmacies, FedEx Office locations and FedEx drop boxes.

People: Multiplying Potential

More than 475,000 team members power the global FedEx network and they are central to the company’s success. That’s why FedEx strives to provide a safe and inclusive workplace, development opportunities that enable people to realize their full potential, and innovative benefits that help team members maintain health and well-being.

In FY19 the company continued investing in its people, providing an average of 38 hours of formal training per employee and contributing a total of $15 million in tuition assistance to more than 7,500 employees. FedEx also expanded Learning inspired by FedEx (LiFE), a program developed by FedEx Express and the University of Memphis which provides select hub team members the opportunity to earn a tuition-free degree online.

FedEx aims to source the most innovative safety technology for its vehicle fleet. Ninety-eight percent of FedEx Freight tractors and box trucks now include roll stability, forward collision mitigation systems, and lane departure technology. FedEx Express, FedEx Freight, and FedEx Ground use video event data recorder (VEDR) technology to improve safety for drivers and others on the road.

Environment: Multiplying Efficiencies

FedEx continued to make progress toward its environmental goals using the company’s Reduce, Replace, Revolutionize strategy. The strategy focuses on reducing impacts and improving productivity while creating new, more efficient and innovative solutions. Overall, these efforts have contributed to a 40% reduction in CO2 emissions intensity on a revenue basis across the enterprise since FY09, a period in which revenue grew by 96%. FedEx avoided more than 3 million metric tons of CO2e emissions as a result of our enterprise wide fuel and energy saving initiatives. That’s equivalent to the carbon sequestered by more than 4 million acres of U.S. forests in a single year.

FedEx continued to remain on the cutting edge of fleet electrification. The company announced in early 2020 that it started construction on electronic DC (direct current) charging stations through an agreement with Chanje Energy Inc. The company plans to electrify 42 FedEx stations in California, making it one of the largest deployments of integrated charging infrastructure by a single commercial fleet to date. In addition, FedEx added 390 electric vehicles in FY19, bringing the total number of EVs to almost 3,000.

In FY19, FedEx Express and Boeing completed innovative formation flight tests that confirm the potential for reducing fuel consumption by flying in the wingtip vortex of the lead aircraft, also known as “wake surfing.” It could potentially reduce fuel consumption by up to 10%.,

Multiplying Good

FedEx believes investing in communities has the potential to multiply opportunities around the world. FedEx Cares, the company’s global community engagement program, is one-way team members live out the company’s purpose of connecting people and possibilities.

In 2019, FedEx surpassed its citizenship goal set in 2016, to invest $200 million in 200 global communities by 2020. The company invested more than $62 million in corporate charitable contributions as part of FedEx Cares in FY19.

In FY20, FedEx launched an ambitious new initiative to build on that good work. FedEx Cares 50 by 50 aims to directly impact 50 million people by the company’s 50th anniversary in 2023. FedEx Cares 50 by 50 enables social change around the world through a combination of charitable giving, in-kind contributions, and team member volunteerism focused on direct and positive impacts to individuals.

Awards & Recognition

  • Fortune Magazine World’s Most Admired Companies
  • Fortune Magazine Best Places to Work
  • Fortune Magazine Best Workplaces for Diversity
  • Black Enterprise Best Companies for Diversity
  • Points of Light Civic 50 Most Civic-Minded Companies
  • Solar Energy Industries Association Top Corporate Solar Users in the U.S.
  • Newsweek America’s Most Responsible Companies
  • S. Chamber Citizens Awards for Best Disaster Response
  • Fast Company Innovation by Design Award