FedEx Improves Customer Experience By Extending Call-in Cut-off Time for Shipments From Ho Chi Minh City and Neighboring Provinces
HO CHI MINH CITY, October 09, 2012 –– FedEx Express, the world’s largest express transportation company and a subsidiary of FedEx Corp. (NYSE:FDX), has extended the call-in cut-off time for shipments from Ho Chi Minh City and neighboring provinces, giving customers additional time, flexibility and convenience when preparing their shipments.
The new call-in cut-off time for all types of shipments (excluding shipments to trans-Pacific destinations using FedEx International Priority® (IP) to world-wide destinations is 16:00 in selected areas in Ho Chi Minh City and 14:00 in Long An and Tay Ninh provinces.
For shipments from Ho Chi Minh City to trans-Pacific destinations using FedEx IP, the company’s premium overnight delivery service, the new call-in cut-off time is 19:00.
“FedEx has been committed to Vietnam for many years and we are always looking at ways to offer a more competitive service. I am positive that customers doing business in and with Vietnam will benefit from this service enhancement,” said Nguyen Duy Binh, senior manager of Indochina, chief representative of FedEx Vietnam.
This latest improvement to FedEx service follows other upgrades introduced at the end of last year:
· In November 2011, FedEx launched a new flight to and from Hanoi four times a week (Tuesday to Friday), which improved the transit time for outbound shipments from Hanoi by one business day;
· In December, FedEx improved transit and cut-off times for outbound shipments from Hai Phong city as well as extending cut-off times by up to 2.5 hours in selected areas in Ho Chi Minh City, Binh Duong, Dong Nai and Long An.