HONG KONG, Mar 4, 2013—In recognition of its continued efforts in delivering outstanding customer services, FedEx Express (FedEx), a subsidiary of FedEx Corp. (NYSE:FDX) and the world’s largest express transportation company, has been again conferred the “Sing Tao Excellent Services Brand Award 2012” under the Delivery Services category.
“At FedEx, our goal is not only about meeting customers’ expectations, but also exceeding their expectations with every contact at every touch point to create outstanding customer experiences,” said Anthony Leung, managing director, FedEx Express, Hong Kong and Macau. “It is this commitment that makes FedEx stand out from the competition and contributes immensely to the success of FedEx.”
Living up to its Purple Promise of making every FedEx experience outstanding, FedEx has been addressing customers’ ever-changing needs by continuously investing in product innovations and service enhancements. A testament to this commitment is the launch of FedEx International Economy service, a more economical shipping solution which helped customers through the economic downturn back in 2008. In order to provide customers with higher flexibility, FedEx has extended the call-in cut-off time to 6:18 p.m. for shipments to the U.S. from Hong Kong. In addition, FedEx, as a trusted logistics partner, has launched the FedEx Priority Alert and FedEx Priority Alert PlusTM services in Hong Kong, offering the highest level of reliable monitoring for time- and temperature-sensitive shipments.
Organized by Sing Tao Daily since 2006, the “Sing Tao Excellent Services Brand Award” is an annual event aimed at recognizing business organizations which deliver outstanding products and services to customers in Hong Kong. Award entries were first short-listed based on consumer acknowledgment of the brand and its values, positioning in the market and relevance to market trends, ability to build and maintain its brand reputation and competitive edge, innovation in products and services that meet customers’ needs, as well as efficiency and effectiveness in customer engagements. Shortlisted companies were then open for public voting. The brands with the highest number of votes in respective categories were selected as the 30 final winners of the corresponding categories.