FedEx Companies Receive Top 2015 Quest for Quality Awards
MEMPHIS, TENN., Sept. 15, 2015 — Six subsidiary companies of FedEx Corp. (NYSE:FDX) have been highly ranked by Logistics Management magazine readers in the 32nd Annual Quest for Quality Awards. The awards provide the transportation industry with a measure of customer satisfaction and performance excellence among both carriers and third-party logistics (3PL) service providers.
The 2015 ratings of FedEx companies among the Quest for Quality Awards are as follows:
|Quest for Quality Category||FedEx Operating Company||Ranking|
|Air Express Carriers||FedEx Express||1|
|LTL Carriers, National LTL||FedEx Freight||1|
|LTL Carriers, Multi-Regional||FedEx Freight||2|
|Surface Package Carriers||FedEx Ground||2|
|Expedited Motor Carriers||FedEx Custom Critical||2|
|Freight Forwarders||FedEx Trade Networks||3|
|3PL Value-Added Warehouse & Distribution Solutions||FedEx SupplyChain||3|
|3PL Transportation Management Solutions||FedEx SupplyChain||3|
More than 6,175 readers of Logistics Management magazine ranked carriers on the basis of five key criteria: on-time performance, value, information technology, customer service, and equipment & operations. The 3PL providers are rated on different criteria: carrier selection & negotiation, order fulfillment, transportation & distribution, inventory management, and logistics information systems.
“Customers want to do business with companies that care about quality improvement. FedEx has a quality-embedded culture that is driven by our people, talent and desire to continue improving the customer experience,” said Patrick Fitzgerald, SVP Integrated Marketing & Communications, FedEx.
The awards will be presented to representatives of winning companies at a gala celebration on Sept. 29 in San Diego, Calif. To learn more about the Logistics Management announcement and awards, go to logisticsmgmt.com.