HONG KONG, March 24, 2014 —The Purple Promise of making every customer experience outstanding has again earned FedEx Express (FedEx), a subsidiary of FedEx Corp. (NYSE:FDX) and one of the world’s largest express transportation companies,the Sing Tao ServiceAward 2013 under the Delivery Services category.
“At FedEx, Purple Promise is in our DNA,” said Anthony Leung, managing director, FedEx Express, Hong Kong and Macau. “It is more than delivering a package. It defines the big and small ways in which we go above and beyond to provide outstanding customer experience. We believe the more often we deliver on our Purple Promise, the more loyal our customers become, which in turn create more business for us to sustain the future of our company and invest in our people.”
Organized by Sing Tao Dailysince 2006, the Sing Tao Service Award is an annual event aimed at recognizing business organizations which deliver outstanding products and services to customers in Hong Kong. Award entries were first shortlisted based on consumer acknowledgment of the product identity and its values, positioning in the market and relevance to market trends, ability to build and maintain its competitive advantages, innovation in products and services that meet customers’expectation, establishment and maintenance of product reputation and credibility, and more. Shortlisted companies were then open for public voting and voted by a panel of judges comprised of prominent representatives from different sectors.The brands with the highest number of votes in their respective categories were selected as the 24 final winners.