FedEx Express voted 2011 Best International Logistics Provider in India by Frost & Sullivan
MUMBAI, July 07, 2011—FedEx Express, a subsidiary of FedEx Corp. (NYSE: FDX), and the world’s largest express transportation company, has been recognized as India’s Best International Logistics Provider in Frost & Sullivan’s 2011 Voice of the Customer Awards in India.
The award was given to FedEx for its excellence in international logistics services and for overall best performance in this segment across key industry sectors, as rated by end users. FedEx received the highest ratings from customers for its excellence across evaluation parameters including timely delivery, security of material, pickup locations, global network, commitment to providing the very best in customer experience and value-added services.
“FedEx Express is honored to be recognized as the Best International Logistics Provider in India by Frost & Sullivan. We are committed to strengthening the FedEx Express position as the carrier of choice in India. India is a key market for us and we have consistently made the necessary investments to help provide businesses in the region with greater access to the global marketplace. We are committed to providing our customers with the best possible service and we will continue listening and responding to their needs. Our focus is to ensure that our customers continue to receive best-in-class experience and a value-added proposition, which they have come to expect from us,” said Kenneth F. Koval, vice president, Operations, FedEx Express India.
“This award highlights FedEx excellence as an international logistics provider to the Indian market. FedEx Express has established itself as a true leader in this industry through its commitment to providing integrated solutions to fulfill the diverse needs of its customers. We are pleased to present FedEx with this prestigious award. The FedEx heritage and strong reputation in international logistics has been recognized by Frost & Sullivan in the form of this Award, as chosen by consumers,” said Anand Rangachary, managing director, South Asia & Middle East, Frost & Sullivan.
The Frost & Sullivan Voice of the Customer Award for Best International Logistics Provider is given to companies that truly demonstrate excellence in the international logistics sector. Companies with the highest ratings in the given award category from customers across the key industries are shortlisted for the award. The ratings attained by each contending Logistics Service Provider (LSP) on evaluation parameters are weighed against the importance assigned by end-users for the respective parameters, with the highest scoring company named the winner. Each evaluation parameter relevant to the logistics industry is weighted appropriately according to first-hand research conducted by Frost & Sullivan with local market customers.
In line with the FedEx commitment to providing customers with unrivalled access to the global community, it has introduced more flights in the region, expanded the country’s domestic express service, and launched a series of new services over the past year. FedEx launched import services to offer customers reliable, customized, door-to-door, customs-cleared, time-definite services.
Today, FedEx Express has 31 intercontinental dedicated weekly cargo flights that connect key Indian cities with global trade centers—more than any other express service provider in the country. As a result of continuous expansion, FedEx now offers domestic premium express delivery services from 58 origins to 331 destination cities across India.