SYDNEY, December 16 2015 — FedEx Express (FedEx), a subsidiary of FedEx Corp. (NYSE: FDX) and the world’s largest express transportation company, is launching ‘My FedEx Delivery’ across Australia. Driven by customers’ needs, this new service allows customers to schedule home deliveries to suit them.
The new solution offers customers greater flexibility to tailor their home delivery by notifying them of incoming shipments and allowing them to select from a range of delivery options via an online portal. The options include scheduling deliveries for a different date or location, signing online, or where available, holding their package for pickup at a nearby location.
Australia is the first country in the Asia Pacific region to benefit from My FedEx Delivery. The decision to launch the solution in Australia was driven by two key market trends: Australia has one of the highest volume of online sales in the region, and Australian consumers are the most likely to seek online solutions.
The service has already been piloted in Sydney for a period of two months, with 74% of those who took part opting to change their package delivery options.
“We know that our customers have increasingly busy lifestyles and have specifically designed My FedEx Delivery to bring more convenience to them. We’re excited that this new solution will give our customers in Australia greater flexibility to choose their delivery options,” said Kim Garner, managing director, FedEx Express Australasia.
He added, “At FedEx, we’re continually looking at digital innovations that enhance our customers’ experience. My FedEx Delivery is an example of how we’re using digital solutions to improve successful deliveries the first time and adapt to the rapidly changing needs of our customers.”