Asia Pacific (English)

FedEx Implements Nationwide Service Enhancement To Meet Customer Needs


SEOUL, Sept. 6, 2011— FedEx Express, a subsidiary of FedEx Corp. (NYSE: FDX) and the world’s largest express transportation company, announced today that it would significantly expand and improve services in major areas across Korea. Improvements in overall services ranging from pick-ups to payment are being implemented nationwide in areas with increased demand such as Seoul, Chungcheong, Jeolla, and Gyeongsang regions. The hiring of more employees and addition of delivery vehicles represents a significant increase in investment. “This enhancement reflects our continuous efforts to meet the increasing demands of our customers,“ said Eun-Mi Chae, managing director of FedEx Korea. “Through these service enhancements, FedEx Korea will strengthen its focus on supporting small and medium enterprises in the competitive global business environment.” The nationwide service improvements include: • Extension of cut-off times: Extension of cut-off times by 1-3 hours for same-day services in 13 major cities such as Deajeon, Suwon, Bucheon, Bupyung, Ansan, Siheung, Incheon Namdong, Songdo, Iksan, Jeonju, Wanju and Gunsan. • Direct service expansion: Direct service will now be provided in the Ham-an, Pocheon, Jincheon, Eumsung, Hwasung, Yongin, and Incheon areas. • Same-day uplift service expansion: Same-day pick-up service for outbound shipments received no later than 1pm in the Gyungju area. • Early delivery service: Delivery in the Seoul Metropolitan areas will be expedited through an earlier start to service hours. • Additional shuttle operation: Services for incoming shipments from Asian and European cities will be improved by an additional shuttle operation, directly connecting Incheon International Airport and major stops such as the Yongsan, Guro and Samsung areas. • Network Improvement: The flight route from Korea to the Middle East has been enhanced so that the current transit time is shortened by 1 to 2 days. In March of this year, FedEx introduced a new Boeing 777F aircraft for its Korea-U.S. services, increasing capacity and improving delivery times. With the ratification of the Korea-EU free trade agreement, the company has also been focused on anticipating and meeting the increased demand for logistics by operating large capacity A300-600 aircraft on the direct route between the FedEx Asia-Pacific hub in Guangzhou, China and Incheon.