FedEx Empowers Hong Kong SMEs to Seize Business Opportunities with Flexible Value-added Service

HONG KONG SAR, China, February 23, 2023 — FedEx Express, a subsidiary of FedEx Corp. (NYSE: FDX) and one of the world’s largest express transportation companies, has officially launched its One-Stop Logistics Service in Hong Kong for small and medium-sized companies (SMEs). With a designated system that enhances efficiency and transparency, this value-added service and solution can be applied on top of any FedEx current service to provide Hong Kong businesses a one-stop FedEx solution based on their budget. The solution-oriented service also addresses SMEs’ pain points with effective cost control in the booming e-commerce market.

According to FedEx’s latest E-commerce Report[1], long delivery lead-times emerged as consumers’ biggest pain point (46%) in Hong Kong. The majority (67%) of online orders typically take three days or more to arrive, which is longer than what most consumers would prefer. SMEs tend to overestimate delivery times, with 43% of them thinking their online deliveries will reach customers within two days or less. Along with the lengthy lead-time, returning products (31%) and finding products online (29%) are also major consumer pain points.

The One-Stop Logistics Service integrates FedEx market-driven services with flexible value-added solutions, ranging from shipping documentation preparation, cargo loading/unloading, inventory management to domestic delivery. To meet customers’ special needs, FedEx can provide additional offerings which include cross docking, standard or customized packing, palletization/de-palletization and labelling. Through a series of services, FedEx helps ensure a hassle-free logistics process for businesses by providing them with reliable and tailor-made solutions at a competitive price.

“As cross-border e-commerce continues to grow, local SMEs face challenges in logistic and inventory management when expanding their business to overseas markets,” said Anthony Leung, managing director, FedEx Express Hong Kong and Macau. “The tailor-made FedEx One-Stop Logistics Service provides a smooth and convenient end-to-end logistics process, helping our local businesses, especially SMEs and start-ups, increase their competitiveness in the global marketplace by freeing them up to focus on growth.”

In addition, FedEx has recently launched several new services in Hong Kong to strengthen its last mile delivery. FedEx has expanded its self-collection network to cover more than 600 locations in convenience stories and lockers across Hong Kong. It has also integrated WhatsApp delivery notification to FedEx Delivery Manager International (FDMi) as well as launched the Picture Proof of Delivery service for express residential deliveries. Hong Kong businesses can take advantage of these FedEx services to provide their customers with a better and more convenient customer experience.

###

About FedEx Express
FedEx Express is one of the world’s largest express transportation companies, supplying fast and reliable delivery to more than 220 countries and territories. FedEx Express uses a global air-and-ground network to speed the delivery of time-sensitive shipments by a definite time and date.

[1] FedEx’s e-commerce report: What’s Next in Hong Kong’s E-Commerce