FedEx Celebrates Domestic Service One-Year Anniversary
SHANGHAI, June 24, 2008 — As part of the one-year anniversary of its domestic service launch in China, FedEx Express (FedEx), a subsidiary of FedEx Corp. (NYSE: FDX) and one the world’s largest express transportation companies, today announced its latest domestic service enhancements in China.
FedEx domestic service now offers an earlier next-morning delivery to nine major cities: Beijing, Shanghai, Suzhou, Kunshan, Wuxi, Nanjing, Hangzhou, Guangzhou, and Ningbo. Packages will now reach their destination by 10:30 a.m., Monday – Saturday, all with the FedEx money-back guarantee.
Customers within the Yangtze River Delta (Shanghai, Suzhou, Kunshan, Wuxi, Nanjing, Hangzhou, Ningbo) and the Pearl River Delta (Guangzhou, Shenzhen, Dongguan, Zhongshan, Foshan, Zhuhai, Huizhou and Jiangmen) will be offered later cut-off times for intra-region shipments. The cut-off time in those cities will be extended to 9 p.m.
“The FedEx customer-centric service philosophy is to continuously enhance our service offerings in order to provide better and more comprehensive business solutions to our customers,” said Jimmy Chen, regional vice president, Domestic Service, FedEx China. “Over the past year of operation, we have been evaluating our service and making improvements to meet customer needs in this dynamic marketplace. Our goal is to help our customers grow their business.”
Since FedEx began domestic time-definite service in China last year, it has continued to invest in local infrastructure and expand its services and coverage. Through its domestic hub at Hangzhou Xiaoshan International Airport and the partnership with Okay Airways, FedEx successfully introduced its unique hub-and-spoke system to China. After one year of operation, the next-morning delivery service has expanded from 19 cities to more than 40 cities, while the second-day delivery service reaches customers in more than 200 cities throughout the country.
“We have seen rapid development of our domestic time-definite service in China over the past year,” added Chen. “The quality and reliable time-definite domestic service has received positive feedback from our customers.”
To keep pace with China’s rapidly changing market, FedEx has constantly upgraded its domestic services in China. Last September, a string of service enhancements were introduced, and last December, FedEx equipped the domestic service couriers in 20 cities with the latest GPRS Trackers, which provide real-time information about the location and status of customer’s packages.
“FedEx is raising the bar for domestic time-definite service in China,” said Chen. “FedEx will continue to expand its domestic service to more second- and third-tier cities in China to serve every customer that needs it. In fact, as of July 1, Wenzhou and Taizhou customers will be able to take advantage of next-morning and next-day delivery service.”
FedEx Express is the world’s largest express transportation company, providing fast and reliable delivery to more than 220 countries and territories. FedEx Express uses a global air-and-ground network to speed delivery of time-sensitive shipments, by a definite time and date with a money-back guarantee*.
About FedEx Corp.
FedEx Corp. (NYSE: FDX) provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce and business services. With annual revenues of $38 billion, the company offers integrated business applications through operating companies competing collectively and managed collaboratively, under the respected FedEx brand. Consistently ranked among the world’s most admired and trusted employers, FedEx inspires its more than 290,000 employees and contractors to remain “absolutely, positively” focused on safety, the highest ethical and professional standards and the needs of their customers and communities.