Peace of Mind Shared in a Photo: FedEx Launches Picture Proof of Delivery to Bolster E-Commerce Residential Delivery in Singapore
Latest service enhancement for e-commerce deliveries provides reassurance that packages have been delivered
Singapore, 15 August, 2023 –- FedEx Express (FedEx), a subsidiary of FedEx Corp. (NYSE: FDX) and one of the world’s largest transportation companies, recognises that for the increasing number of consumers shopping online, the ultimate sense of assurance comes from knowing that their package has been delivered to their address. That is why FedEx is launching Picture Proof of Delivery (PPOD) for express residential deliveries in Singapore, where signatures-upon-delivery are not required. The service is a testament of the company’s continued efforts to provide digital solutions that enhance the customer experience and improve convenience for customers while supporting e-commerce growth in Singapore.
The B2C e-commerce market in Singapore is expected to grow by 11 percent annually to reach US$16.4 billion in 2023. This growth in e-commerce has led to an increase in the number of deliveries. With PPOD, e-commerce merchants and consumers can have peace of mind knowing that their packages have been delivered with real-time visual confirmation.
Customers in Singapore who choose the ‘no-signature-required’ delivery option benefit from an additional service feature, which allows them to receive a photo showing the exact location where their package is delivered, by tracking their packages on the FedEx website and the FedEx Mobile app. PPOD is a free delivery service option and will not require enrolment, an account, or login.
“We are witnessing an increasing trend of Singaporean consumers choosing to shop online. Picture Proof of Delivery (PPOD) is just one of the many steps we are taking to differentiate our service offerings and enhance the customer experience through our digital solutions,” said Eric Tan, Managing Director, FedEx Express Singapore.
FedEx is committed to facilitating the growth of e-commerce and helping businesses succeed in cross-border trade in Singapore. In June 2023, FedEx announced the addition of 800 new self-collection points – enhancing flexibility and convenience for customers looking to collect their packages from over 2,000 retail touchpoints and lockers across the island. The company also recently launched an e-commerce delivery solution with the integration of WhatsApp into FedEx Delivery Manager International that enables customers to receive delivery notifications, chat with FedEx directly and manage redirection of packages through the app.