Asia Pacific, Middle East & Africa (AMEA)

New FedEx Import Tool to Enhance Efficiency of Import Process for India Businesses

New FedEx Import Tool to Enhance Efficiency of Import Process for India Businesses.jpg

Mumbai, India, April 16, 2024 — FedEx Express (FedEx), a subsidiary of FedEx Corp. (NYSE: FDX) and one of the world’s largest express transportation companies, has launched the FedEx Import Tool (FiT), a cutting-edge solution designed to address the increasing complexities and volumes of imports in India. This timely launch is noteworthy as India has experienced a significant 12.2 percent increase in merchandise imports, reaching USD 60.11 billion in February 2024 from USD 54.4 billion in January of the previous year[1].

There is a need for smarter, more efficient solutions to manage the complexities of the import sector. FiT, with its integration of advanced technology and user-focused design, is set to transform the import process, enhancing efficiency, compliance, and the overall end-to-end shipment journey. Developed in India, FiT stands as a testament to the local innovation aimed at addressing global challenges. It will be released in other FedEx markets globally in a phased manner. Key features of this comprehensive, single-window platform include:

  • A unified self-service platform to streamline the shipping process by centralizing document management and shipment tracking.
  • A dashboard for greater visibility into every stage of the import shipments.
  • Proactive notifications to expedite the clearance process and minimize delays.
  • A secure portal for the easy upload of KYC and customs clearance related documents, ensuring compliance and efficiency.
  • A direct payment feature for paying customs duties and taxes online.
  • Round-the-clock monitoring allows shippers and importers to track their shipments up to 90 days after pickup.

“Innovation that surpasses customer expectations is at the heart of everything we do. Understanding customer pain points has guided the development of FiT, ensuring we use the latest technology and automation to address their specific needs. FiT is poised to simplify and accelerate the import processes, providing businesses with enhanced efficiency, transparency, and reliability. This not only equips them to compete but also win in today’s competitive global landscape,” said Nitin Navneet Tatiwala, Vice President of FedEx, Marketing, Middle East, Indian Sub-continent, and Africa (MEISA).

FedEx remains dedicated to prioritizing customer needs in our innovation efforts, aiming to not only respond but also anticipate the changing demands of global commerce. The launch of FiT is a testament to this commitment, reinforcing FedEx’s dedication to contributing positively to India’s growth and supporting government initiatives aimed at enhancing the nation’s import capabilities. For more information on the FiT tool, please visit FedEx Import Tool (FiT) | FedEx India.

About FedEx Express
FedEx Express is the world’s largest express transportation company, providing fast and reliable delivery to more than 220 countries and territories. FedEx Express uses a global air-and-ground network to speed the delivery of time-sensitive shipments by a definite time and date.

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[1] India’s goods trade deficit widens to $18.71 bn in February | Mint (