Shanghai, China, March 4, 2025 – Federal Express Corporation (FedEx), one of the world’s largest express transportation companies, is launching Picture Proof of Delivery (PPOD) for express residential deliveries in mainland China, where signatures-upon-delivery are not required. The new service is another step in the company’s continued efforts to digitize its services and improve the customer experience while supporting e-commerce growth in the region.
With recipient’s authorization, FedEx couriers can deliver the parcel to customers’ doorstep and take a real-time photo showing its exact position. Recipients can view the photo of successful delivery via FedEx website Tracking, Advanced Tracking, and FedEx WeChat official account, enjoying the free service without enrollment, an account, or login.
In 2024, the total value of China’s cross-border e-commerce import and export reached RMB 2.63 trillion, representing a 10.8% year-on-year increase1. The amount of cross-border e-commerce import participants has also been growing. With consumers not always home to receive their deliveries, the no-signature-required delivery option allows for their packages to still be delivered. Now a simple photograph brings peace of mind to e-commerce merchants and consumers.
“From parcels to freight, we are a one-stop-shop for reliable global delivery and smart digital solutions,” said Poh-Yian Koh, senior vice president and president of FedEx China. “The launch of PPOD is the latest example of the company’s continuous innovation and digitalization to enhance logistics efficiency. FedEx constantly strives for higher flexibility and safety in our logistics service, offering more diversified solutions for cross-border e-commerce businesses, while jointly enhancing the consumer experience.”
FedEx strives to build smarter supply chains for everyone, continuously embracing digital transformation and developing diversified online logistics solutions to provide better services to customers in China. Solutions such as the FedEx Online Import Customs Declaration Tool, FedEx Ship Manager™ Lite, FedEx Ship Manager™, and the new Collaborative Shipping Tool, effectively enhance international logistics efficiency, helping cross-border e-commerce sellers manage shipments more efficiently online.
1 https://www.gov.cn/lianbo/bumen/202501/content_6998379.htm