Hong Kong, August 20, 2024 - Federal Express Corporation, one of the world’s largest express transportation companies, announced the launch of its innovative FedEx Surround®, an intelligent solution for monitoring and intervention designed to elevate logistics and supply chain management by enhancing control and visibility of shipments for customers. This solution is currently available for customers in Hong Kong SAR and Singapore.
The FedEx Surround® monitoring and intervention tools integrate seamlessly with the company’s existing transportation network, enhancing its robust suite of shipping and tracking solutions. With three levels of service for customers to choose from that comprise of Select, Preferred and Premium, the tools support a wide range of industries including healthcare, aerospace, high-tech, providing critical updates and interventions that ensure the integrity and timely delivery of sensitive shipments.
With the FedEx Surround® monitoring and intervention suite, FedEx provides three key benefits to its customers:
- Flexibility and Control - Surround® dashboard provides near real-time global visibility and predictive analytics using AI and SenseAware ID.
- Greater Value - Special handling code enhances operational capability, enabling prioritized boarding and handling, cold chain support and in- and out-of-network intervention.
- Peace of Mind - 24x7 expert support ensures proactive monitoring and intervention with dedicated teams at hubs, ramps, and stations, including customized reporting for customers.
The FedEx Surround® monitoring and intervention solution in Asia Pacific utilizes advanced sensor technology including SenseAware ID with near real-time data analytics to provide continuous monitoring and proactive interventions for shipments worldwide. FedEx has long been a pioneer in sensor-based logistics, providing advanced tracking of urgent and high value shipments. SenseAware ID uses a lightweight, compact sensor that transmits precise package location data every two seconds via Bluetooth Low Energy (BLE) to WiFi access points or established gateway devices throughout the FedEx network. Packages equipped with the SenseAware ID sensor are tracked hundreds of times versus dozens of times with traditional package scanning protocols, which provides an unprecedented amount of real-time data about the location of the shipment.
“At FedEx, we are constantly innovating to meet the evolving needs of our customers. With data-backed intelligent solutions and the introduction of FedEx Surround®, we are building smart logistics for our customers. The tools are not just about tracking; it’s about smartly intervening in real-time to ensure that shipments are not only monitored but also actively managed to mitigate risks. This is a game-changer for businesses relying on just-in-time delivery and high-stakes shipments,” said Kawal Preet, president, Asia Pacific, FedEx.
“The introduction of FedEx Surround® in Hong Kong brings a new level of service to our local customers, with a particular focus on the tech and healthcare sectors. By leveraging cutting-edge technologies, we offer enhanced visibility and control capabilities for shipments in transit. Hong Kong’s merchandise trade accounted for around US$ 580 billion as of June this year, an increase of near 10% in the same period last year[1]. Our ongoing commitment to innovation strengthens logistics and supply chain operations in Hong Kong, reinforcing its status as one of Asia’s leading logistics hubs. This empowers local customers to concentrate their resources on advancing their core business,” said Anthony Leung, managing director of FedEx Hong Kong and Macau.
FedEx has a strong commitment to innovation demonstrated by the strategic use of AI and machine learning technologies within the FedEx Surround® system. These technologies predict potential disruptions in the shipping process, allowing FedEx and its customers to swiftly make informed decisions. FedEx Surround® monitoring and intervention is set to transform the way businesses manage logistics, offering enhanced visibility and control over their supply chains.
FedEx Surround® will soon be rolled-out to additional APAC markets including mainland China, Japan, Malaysia, Australia, Korea, and Taiwan. For more information on FedEx Surround® monitoring and intervention, and other innovations, please visit fedex.com.