Taipei, August 8, 2025 – Federal Express Corporation (FedEx), one of the world’s largest express transportation companies, has announced the integration of real-time delivery notifications into LINE for the Taiwan market. This enhancement to its FedEx® Delivery Manager International (FDMi) service improves convenience, transparency, and flexibility in the delivery process, allowing e-tailers to offer customer-centric services and stand out in the competitive e-commerce landscape.
FDMi is an interactive e-commerce delivery solution that provides customizable delivery options and alerts. E-tailers using the solution can offer their residential customers the ability to pick the timing and location of their deliveries to fit their schedule – and change the delivery address when the shipment is in transit – giving them extra flexibility at no extra cost.
LINE is one of the most popular messaging apps in Taiwan, boasting over 21 million active users and reaching the vast majority of smartphone users in the market. Its extensive reach makes it a vital communication channel for businesses to engage with consumers.[1]. Through this integration, recipients can simply link their mobile number to the official FedEx LINE account to receive real-time shipment status updates. This not only enhances the timeliness and security of tracking information but also enables customers to directly access FedEx’s official customer service page within the LINE platform—eliminating the need to download additional applications and significantly improving the overall user experience.
“Delivering an exceptional customer experience has always been at the core of our business,” said Paul Sousa, managing director of FedEx Taiwan. “By integrating LINE—a platform with deep user engagement and widespread popularity in Taiwan—into our digital ecosystem, we’re not only enhancing convenience, but also reaffirming our commitment to innovation and customer-centric solutions. This integration brings FDMi even closer to the daily lives of Taiwanese customers and further strengthens our leadership in digital transformation and smart logistics.”
FedEx has introduced a range of innovative digital solutions in Taiwan, aimed at delivering a more seamless and customer-centric experience. Tools such as the FedEx Import Tool, a self-service platform for import clearance, help users easily track shipments, schedule deliveries, and manage import processes more efficiently. Earlier this year, FedEx also launched FedEx Surround® Monitoring and Intervention Solution, a monitoring and intervention solution that leverages sensor data and predictive analytics to proactively track high-value or time-sensitive shipments. This enhances shipment visibility and strengthens risk management capabilities. These digital tools empower businesses to gain greater control over their logistics operations while offering flexible, customer-focused services that meet the evolving needs of today’s marketplace.