KUALA LUMPUR, Malaysia, February 13, 2025 – Federal Express Corporation (FedEx), one of the world’s largest express transportation companies, has expanded FedEx® International Connect Plus (FICP), its international, day-definite, e-commerce shipping service, in Malaysia. Already available for e-tailers operating within Asia Pacific, the service now empowers Malaysia-based e-tailers with a reliable and cost-effective shipping solution to key destinations in the U.S. and Europe.
The expanded coverage of FICP aligns with the company’s commitment to support the growth of cross-border e-commerce from Asia to the U.S. and Europe. This initiative addresses the needs of Malaysian e-tailers who are increasingly seeking diversified and cost-effective solutions to meet their customers’ evolving demands. Malaysia’s e-commerce market is projected to reach approximately USD 15 billion by 2027. Government initiatives such as the National eCommerce Strategic Roadmap and the establishment of Digital Free Trade Zones have played an instrumental role in empowering local small-and-medium enterprises (SMEs) and facilitating cross-border e-commerce, fuelling growth in this sector.
Key benefits of FICP for e-tailers and their customers include:
- Greater value – FICP allows businesses to enjoy greater savings at competitive day-definite transits and provide their customers greater value by matching attractive prices with their specific delivery needs.
- Flexibility and control – Besides home delivery, the FICP service enables e-tailers to give their end customers the flexibility to pick up their package from hundreds of available pick-up locations, and the option to change delivery date and location.
- Seamless Integration – Both online and offline shipping automation solutions are available for e-tailers to enjoy a paperless experience.
- Peace of mind – FedEx’s extensive parcel tracking capabilities give e-tailers and customers visibility throughout the entire delivery journey.
“This service enhancement reinforces our commitment to supporting Malaysian SMEs, the backbone of the nation’s economy, by providing a reliable and cost-effective shipping solution tailored to their cross-border needs,” said Tien Long Woon, managing director of FedEx Malaysia. “As more and more local businesses look into expanding their presence to foreign markets, our extensive network and smart digital tools are helping them overcome logistical challenges, scale their businesses and deliver exceptional value to their customers worldwide.”
FedEx provides end-to-end e-commerce solutions that make order fulfilment easy and efficient for merchants while offering convenience and reliability for customers receiving deliveries. FICP comes with the reliability of FedEx international, day-definite delivery service, coupled with its customs clearance expertise. It is further supported with capabilities including tracking, sending notifications to recipients, and flexible delivery options and visibility features via FedEx Delivery Manager® International.
FICP also offers Picture Proof of Delivery to provide visual confirmation of delivery and reassure recipients that their package has been delivered, even when they may not be at home to receive it.