Asia Pacific, Middle East & Africa (AMEA)

FedEx Enhances Shipping Experience for E-tailers in India

FedEx Ship Manager™ Now Includes Time Saving Features and Enhanced Integration with E-Commerce Platforms and Marketplaces


Mumbai, India, October 10, 2023 – FedEx Express, a subsidiary of FedEx Corp. (NYSE: FDX) and one of the world’s largest express transportation companies, is enhancing the online shipping experience for its customers. The new automated e-commerce capability in FedEx Ship Manager™ (FSM) supports small businesses and e-commerce merchants in India, helping them efficiently manage their shipments online.

In addition to India, this service is available across 44 countries and territories in Middle East, Indian subcontinent and Africa, this enhancement to FSM allows businesses to create shipments and paperwork from their online orders in a few simple steps, saving considerable time compared to manually entering information to create shipping labels. Customers will now be able to synchronise their Shopify, BigCommerce, WooCommerce, and PrestaShop store with FSM at More e-commerce platforms and marketplaces will be added over time.

In addition, FedEx customers can now:

  • Link their e-commerce platform or marketplace with FSM to automatically download their order information.
  • Create and print labels for multiple orders in one click and sync with electronic trade documents for a smooth clearance process.
  • Synchronize update of tracking numbers and order status on sales channels, notifying buyers that orders have been shipped.

Nitin Navneet Tatiwala, vice president of FedEx Express Middles East, Indian Subcontinent, and Africa marketing, said, " At FedEx, we are dedicated to empowering small businesses and e-commerce merchants by providing them access to digital intelligence. The enhanced FSM, including seamless e-commerce integration and simplified shipping processes, underscores our commitment to being an enabler for SMEs to gain a competitive edge and foster business growth.”

FedEx is building out its e-commerce offerings and adding a wide range of solutions. These include B2B marketplace integration through FedEx Compatible and Alliances programs, customizable last-mile delivery options plus direct messaging and convenient tracking through digital tools like FedEx Delivery Manager International and Picture Proof of Delivery which gives consumers the assurance that their package has been delivered to their doorstep.