Jakarta, Indonesia, April 24, 2025 — Federal Express Corporation (FedEx), one of the world’s largest express transportation companies, has launched its innovative FedEx Surround®, an intelligent solution for monitoring and intervention designed to elevate logistics and supply chain management by enhancing control and visibility of shipments for customers in Indonesia. This solution is also available for customers in Australia, Japan, Korea, Malaysia, New Zealand, Singapore, Taiwan and Hong Kong SAR, and will soon be rolled out to additional Asia-Pacific markets.
The FedEx Surround® monitoring and intervention tools integrate seamlessly with the company’s existing transportation network, enhancing its robust suite of shipping and tracking solutions. With three levels of service for customers to choose from that comprise of Select, Preferred and Premium, the tools support a wide range of industries, including healthcare, aerospace, and high-tech, providing critical updates and interventions that ensure the integrity and timely delivery of sensitive shipments.
With the FedEx Surround® monitoring and intervention suite, FedEx provides three key benefits to its customers:
- Flexibility and Control - Surround® dashboard provides near real-time global visibility and predictive analytics using AI and SenseAware ID.
- Greater Value - Special handling code enhances operational capability, enabling prioritized boarding and handling, cold chain support and in- and out-of-network intervention.
- Peace of Mind - 24x7 expert support ensures proactive monitoring and intervention with dedicated teams at hubs, ramps, and stations, including customized reporting for customers.
“Global supply chains are more complex and interconnected than ever, making predictive logistics a strategic advantage. At FedEx, we are not just tracking shipments but equipping businesses in Indonesia with AI-powered insights and real-time interventions that redefine supply chain resilience,” said Garrick Thompson, managing director of FedEx Indonesia. “By anticipating disruptions and optimizing logistics strategies, businesses can stay agile, deliver with confidence, and gain a competitive edge in a dynamic marketplace. This innovation also underscores our commitment to equipping businesses with the tools they need to drive efficiency and achieve success in the long run.”
The FedEx Surround® monitoring and intervention solution utilizes advanced sensor technology, including SenseAware ID with near real-time data analytics, to provide continuous monitoring and proactive interventions for shipments worldwide. SenseAware ID uses a lightweight, compact sensor that transmits precise package location data every two seconds via Bluetooth Low Energy (BLE) to WiFi access points or established gateway devices throughout the FedEx network. Packages equipped with the SenseAware ID sensor are tracked hundreds of times versus dozens of times with traditional package scanning protocols, which provides an unprecedented amount of real-time data about the location of the shipment.
FedEx has a strong commitment to innovation demonstrated by the strategic use of AI and machine learning technologies within the FedEx Surround® system. These technologies predict potential disruptions in the shipping process, allowing FedEx and its customers to swiftly make informed decisions. Additionally, FedEx offers a comprehensive suite of smart digital tools, including FedEx Ship Manager™, FedEx Delivery Manager, and Collaborative Shipping Tool, to make shipping simpler, more efficient, and flexible for customers.
For more information on FedEx Surround® monitoring and intervention, and other innovations, please visit fedex.com.
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About Federal Express Corporation
Federal Express Corporation is one of the world’s largest express transportation companies, providing fast and reliable delivery to more than 220 countries and territories. Federal Express Corporation uses a global air-and-ground network to speed the delivery of time-sensitive shipments by a definite time and date.