FedEx Enhances Shipping Experience for E-tailers in Australia ahead of the Holiday Season

FedEx Ship Manager™ Now Includes Time Saving Features and Enhanced Integration with E-Commerce Platforms and Marketplaces


Sydney, Australia, September 25, 2023 – FedEx Express, a subsidiary of FedEx Corp. (NYSE: FDX) and one of the world’s largest express transportation companies, is enhancing the online shipping experience for its customers. The new automated e-commerce capability in FedEx Ship Manager™ (FSM) supports small businesses and e-commerce merchants in Australia helping them to efficiently manage their shipments online for their international FedEx shipments.

As businesses are preparing for the upcoming holiday, the enhanced FedEx Ship Manager™ (FSM) will enable them to create shipments in a few simple and quick steps, saving considerable time spent on manual data entry to generate shipping labels.

With this digital enhancement, customers in Australia and across 63 countries and territories in AMEA will now be able to synchronise their Shopify, BigCommerce, WooCommerce, and PrestaShop store with FSM at More e-commerce platforms and marketplaces will be added over time.

In addition, FedEx customers can now:

  • Link their e-commerce platform or marketplace with FSM to automatically download their order information.
  • Create and print labels for multiple orders in one click and sync with electronic trade documents for a smooth clearance process.
  • Synchronize update of tracking numbers and order status on sales channels, notifying buyers that orders have been shipped.

“Just as e-tailers strive to provide seamless shopping experiences for their customers, we are focused on a differentiated, more efficient and convenient shipping experience for our e-commerce merchants,” said Salil Chari, senior vice president of Marketing and Customer Experience for Asia Pacific, Middle East, and Africa region, FedEx Express. “With this enhancement, small businesses can enjoy automated e-commerce shipping and use the time saved on more strategic tasks to propel their future growth. As a technology company creating possibilities for what’s next, FedEx will continue to build world-class digital solutions like this for our customers.”

With additional e-commerce features, we are simplifying our customers’ shipping experience and enabling them to shift towards higher product volumes with automated e-commerce shipping. The year-end season offers e-tailers, retailers and small businesses opportunities to grow their sales, and we are making it even easier for them by increasing order efficiencies before the busy season hits,” said Peter Langley, regional vice president of FedEx Express Australasia. “We are proud to be at the forefront of driving digital and differentiated solutions to support Australia’s retail community.

FedEx is building out its e-commerce offerings and adding a wide range of solutions. These include B2B marketplace integration through FedEx Compatible and Alliances programs, customizable last-mile delivery options plus direct messaging and convenient tracking through digital tools like FedEx Delivery Manager International, which gives consumers the assurance that their package has been delivered to their doorsteps.

FedEx Ship Manager™ (FSM) is available to our Australian customers for their international shipments only. For more information, please visit

About FedEx Express
FedEx Express is one of the world’s largest express transportation companies, supplying fast and reliable delivery to more than 220 countries and territories. FedEx Express uses a global air-and-ground network to speed the delivery of time-sensitive shipments by a definite time and date.