FedEx Enhances Convenience for Customers through Self-Collection Service at Light Rail Transit Stations in the Philippines
MANILA, PHILIPPINES, October 25, 2023 – FedEx Express (FedEx), a subsidiary of FedEx Corp. (NYSE: FDX) and one of the world’s largest express transportation companies, has launched a self-collection service for FedEx packages at Light Rail Transit (LRT) Line 1 stations in Metro Manila.
At no extra charge, customers and online shoppers can now enjoy greater flexibility and convenience by having the option of picking up their FedEx packages at any one of the 19 stations along LRT Line 1, traversing Quezon City, Caloocan, Manila, and Pasay. Each self-collection point has 66 lockers that are available for package collection.
Through the use of FedEx Delivery Manager International (FDMi), small- and medium- size enterprises and e-commerce businesses can have shipments delivered to any of the LRT Line 1 stations closest to their customers for pick-up at their convenience, making their shipping experience easier.
“We are constantly enhancing our service to deliver outstanding experiences for our customers by making it easier and more convenient for them. The introduction of our self-collection service at the LRT stations will bring significant benefits to customers, allowing them to decide how they want to receive their packages. Offering greater flexibility and choice is particularly important amidst the fast-growing e-commerce market,” said Maribeth Espinosa, managing director of FedEx Express Philippines.
As one of the fastest growing e-commerce markets in Southeast Asia, the Philippines’ e-commerce sector is expected to surge by 22.9 percent year-on-year in 20231, as increasing number of consumers have shifted from offline to online purchases. Amid this trend, online shoppers are demanding faster and more convenient ways to receive their packages, while unsatisfactory delivery leads to e-tailers losing their customers’ trust in them. The self-collection option not only provides a hassle-free delivery solution for customers, but also strengthens the e-commerce logistics ecosystem in the Philippines.
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