MEMPHIS, Tenn., February 10, 2026 — FedEx Corp. (NYSE: FDX) today released its first-ever Future of Logistics Intelligence Report, amid growing supply chain pressures. The findings reveal that while most organizations have achieved end-to-end shipment visibility, far fewer can turn that data into the insights and actions needed to stay competitive in today’s environment.
“Many organizations can see what’s happening in their supply chains, but leaders in the space can predict and act fast enough when it matters most,” said Jason Brenner, senior vice president, digital portfolio at FedEx. “Closing the gap with logistics intelligence, supported by analytics, AI and close partnerships with your carrier, will help organizations move from reacting to disruptions to anticipating them, minimizing impact and delivering a leading customer experience.”
The report delves into the following notable findings and more:
Intelligence Drives the Advantage:
- Most leaders polled express confidence in their ability to track shipments, yet the data reveals a gap between what organizations can see and what they can do.
- Just 59% of organizations use data proactively to predict and prevent issues, while 25% use it reactively, and 11% use it for visibility into current issues.
- Only 18% say their teams are always able to intervene when shipments are delayed.
Consumers Expect Intelligence at Every Touchpoint:
- Consumer expectations for reliability, transparency, and proactive communication are accelerating the need for logistics intelligence at every touchpoint.
- Decision-makers say consumers prioritize reliable delivery windows (36%) and end-to-end shipment tracking (34%).
- Limited visibility and delivery delays remain the most common shipping-related complaints.
- Organizations see higher costs to serve (53%), increased strain on service teams (47%) and more customer complaints (46%) as a result of delays.
Preparation for the Future of Logistics is Key:
- Only 43% of leaders strongly agree that their logistics systems are future-proof, meaning they can adapt to shifting customer expectations, compliance demands and market conditions.
- The report points to modernized, connected systems and AI-powered insights as the foundation for future readiness, enabling organizations to predict disruptions earlier, reduce manual work, and respond with greater speed and confidence.
“Being ready for what’s next, building long-term resiliency and competitive differentiation, requires investing in systems that go beyond meeting today’s needs,” said Brenner. “Connected data, analytics, and AI are essential to making that shift. At FedEx, we’re making supply chains smarter through our suite of data-powered digital solutions that support our customers’ growth and help them become more future-ready.”
Organizations looking to improve delivery reliability can download the 2026 Future of Logistics Intelligence Report to uncover more insights. To learn about the suite of digital solutions designed to support smarter, more connected logistics, including recently announced post-purchase digital solutions, visit fedex.com/en-us/fdx.
About the Report
In October 2025, FedEx surveyed 700 full-time professionals at the director level and above in operations, logistics and supply chain, IT, e-commerce and customer service roles at organizations with 500 or more employees. Respondents represented companies that ship physical goods across industries including healthcare, manufacturing, automotive, ecommerce, aerospace and technology. Participants were distributed across Asia-Pacific, Europe and North America.
About FedEx Corp.
FedEx Corp. (NYSE: FDX) provides customers and businesses worldwide with a broad portfolio of transportation, e-commerce, and business services. With annual revenue of $90 billion, the company offers integrated business solutions utilizing its flexible, efficient, and intelligent global network. Consistently ranked among the world’s most admired and trusted employers, FedEx inspires its more than 500,000 employees to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040. To learn more, please visit fedex.com/about.